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Help Desk Technician wanted
Reason for Reporting
Help Desk Technician responsibilities include:
· Serving as the first point of contact for customers seeking technical assistance over the phone or email
· Performing remote troubleshooting through diagnostic techniques and pertinent questions
· Determining the best solution based on the issue and details provided by customers
Responsibilities
· Serve as the first point of contact for customers seeking technical assistance over the phone or email
· Perform remote troubleshooting through diagnostic techniques and pertinent questions
· Determine the best solution based on the issue and details provided by customers
· Walk the customer through the problem-solving process
· Direct unresolved issues to the next level of support personnel
· Provide accurate information on IT products or services
· Record events and problems and their resolution in logs
· Follow-up and update customer status and information
· Pass on any feedback or suggestions by customers to the appropriate internal team
· Identify and suggest possible improvements on procedures
Requirements and skills
· Proven experience as a help desk support technician or other customer support role
· Tech savvy with working knowledge of office automation products, databases and remote control
· Good understanding of computer systems, mobile devices and other tech products
· Ability to diagnose and resolve basic technical issues
· Proficiency in English
· Excellent communication skills
· Customer-oriented and cool-tempered
If you are interested please send your CV to jobs@trekit365.co.za.
SALARY: R5000 – R6000
MEDICAL INSURANCE
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