JOB TITLE: EXPERIENCED LAPTOP & MACBOOK TECHNICIAN - URGENT REQUIRED!

iREPAIRER ®, an ICT & electronics company, is looking for an experienced laptop & MacBook technician.

Working hours are 8 am – 5 pm Mon-Fri Including public holidays.

JOB DESCRIPTION:

We are seeking an experienced Laptop & MacBook Technician to join our team. The ideal candidate will have a strong background in repairing and troubleshooting laptops and MacBooks of various brands and models. The primary responsibilities include diagnosing hardware and software issues, performing repairs and upgrades, and ensuring the quality and timely completion of all service tasks.

RESPONSIBILITIES:

1. Diagnose hardware and software issues with laptops and MacBooks.

2. Perform repairs and component replacements, including screens, keyboards, motherboards, Chip-level repair, and batteries.

3. Conduct data backups and recoveries as necessary.

4. Install, configure, and update operating systems and software applications.

5. Troubleshoot network connectivity issues and perform necessary adjustments.

6. Provide technical support and assistance to customers, both in person and remotely.

7. Document all service activities accurately and maintain detailed records of repairs.

8. Stay updated on the latest technology trends and product developments in the laptop and MacBook industry.

9. Adhere to company policies and procedures regarding safety, security, and confidentiality.

10. Collaborate with other team members to optimize workflow and customer satisfaction.

REQUIREMENTS:

1. Proven experience as a Laptop & MacBook Technician or similar role.

2. Strong knowledge of laptop and MacBook hardware components and operating systems.

3. Proficiency in diagnosing and troubleshooting hardware and software issues.

4. Experience in performing hardware repairs and component replacements.

5. Familiarity with diagnostic tools and software utilities for troubleshooting.

6. Excellent problem-solving skills and attention to detail.

7. Ability to work independently and prioritize tasks effectively and can work well under pressure, meet deadlines, and multitask.

8. Good communication and interpersonal skills.

Ability to handle conflict management & difficult clients/peers ethically & professionally.

9. Certification in relevant technical fields (e.g., CompTIA A+, Apple Certified Mac Technician) is preferred but not required.

10. Willingness to continuously learn and adapt to new technologies and repair techniques.

NOTE: Please note as of 1 July 2021, The Protection of Personal Information Act (POPIA) is in full effect. The law is designed to protect how your data is used, stored, and processed. By applying for this Job, you are automatically giving iREPAIRER consent to obtain your personal information in order to process your application for this job.

Email CV and Photo of yourself to: marketing@irepairer.co.za