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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Urdu Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Urdu and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of exper...Job Reference #: 202638
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We are currently looking for a Prof. Technologist in the Electrical space, specifically on Substations for Rail, must be Professionally registered with ECSAThe Job Description will include the following.Conduct concept, preliminary and detail design – this will include overhead track electrification and substations.Collection of Data and information for project proposals, studies, design and specifications.Set up methodology statements and reports.Project and Contract Management
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MjQ0Nl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1789263&xid=1108_182446
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Our clients are seeking a highly motivated Assistant Interior Designer to join their dynamic team. In this role, you will work closely with senior designers to support the creative process and contribute to the successful execution of interior design projects. Your primary responsibilities will include:Assisting senior designers in conducting client meetings and consultations to gather project requirements and understand client preferences.Collaborating on the development of design concepts, mood boards, and presentations to communicate ideas effectively to clients.Contributing to space planning, furniture layout, and material selection based on project specifications and design principles.Assisting with the preparation of detailed design drawings, including floor plans, elevations, and 3D renderings using CAD software.Researching and sourcing furniture, fixtures, finishes, and accessories from vendors to meet project budget and aesthetic requirements.Coordinating with vendors, contractors, and other stakeholders to procure materials and manage project timelines.Assisting in on-site visits and installations to ensure design intent is accurately executed and quality standards are met.Providing administrative support, such as maintaining project documentation, tracking expenses, and organizing design samples.Staying updated on industry trends, new materials, and innovative design techniques to contribute fresh ideas to projects.Assisting with other tasks and responsibilities as assigned by senior designers or project managers.The ideal candidate will have a degree in Interior Design or a related field, along with strong design skills, proficiency in CAD software, and excellent communication and organizational abilities. If you are passionate about interior design and eager to learn and grow in a collaborative environment, we encourage you to apply for this exciting opportunity.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NjQ2Ml9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1789375&xid=1109_186462
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Join a leading Financial Services firm in their quest for excellence! Are you a skilled Data Warehousing Specialist seeking an exciting opportunity to make a significant impact? Our client, a prominent player in the financial industry, is actively seeking a talented professional like yourself to join their dynamic team. You will need to establish and lead a world class data analytics/warehouse capability for the company to enable future needs for advanced analytics and AI.Maintain and support:Existing MIS databases.Existing reports and dashboards.Existing data warehouses.Develop, test, deploy, maintain and support new databases, and reporting, data warehouse and business intelligence applications from high-level business requirements and designs, through the Software Development Life Cycle.Remain informed about developments and trends in the data enablement field to assist the business to keep its data analytics and management capability up-to-date, and able to meet the future needs of the business in a constantly maturing and increasingly complex short-term insurance industry.Outputs:Internal Process:Collaborate with Project Managers and Business Leaders to deliver quality, effective management information, data warehouse and business intelligence applications, in line with the agreed development process and business needs.Collaborate with stakeholders to gather requirements, conduct analysis and prioritise requests.Conduct research and evaluate potential technical solutions to identified business problems.Translate business requirements into workable solutions and document solutions into technical specifications, partnering with Business and/or System Analysts when required.Design and code new database and analytics functionality using code that is readable, maintainable and reusable.Conduct Unit Testing of own code and resolve all issues/queries timeously.Contribute to user acceptance testing (UAT) to ensure that functionality is working correctly.Deliver solutions into the applicable production environment once testing has been completed.Provide stakeholders with regular feedback on the technical design and timelines for solution ensuring that business needs are met.Maintain existing databases and applications according to change requests approved by business as and when needed.Diagnose root causes of issues through problem-solving and recommend potential solutions.Monitor performance of solutions and make recommendations to improve the performance and functionality of the solutions, where appropriate.Log issues found in existing systems as internal change controls and ensure successful resolution of issues.Responsibilities:Develop, implement and document Business Intelligence Solutions (Internal Process):Contribute to the overall data warehouse architecture and data base designs.Maintain and oversee the administration and maintenance of the data warehouse.Develop and maintain Business Intelligence and reporting technologies and processes.Tra
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MjQ5OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1789313&xid=1108_182498
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Our client, a leading South African financial group founded in 1985, encompasses insurers and a comparison platform. Rooted in providing peace of mind, they safeguard possessions, loved ones, and life plans. Pioneering innovation and service, their diverse team drives excellence, and they are looking for a Financial Advisor to join their team.
Job Purpose:
The Financial Advisor will be responsible for conducting financial needs analysis for both Life and Investment planning needs, utilize extensive expertise to provide financial advice to customers, grow client base and prospecting of new clients.
Responsibilities:
Sales Opportunities Creation
• Develop a personal network within the sales territory and represent the organization at relevant industry events, sourcing of referrals, and recommendations from existing customers and other contacts to identify sales opportunities, promote the organization, and enhance its reputation. Identify Personal Lines and Business Insurance opportunities Customer Needs Clarification
• Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyses complex customer data, clarify mid- to long-term customer needs, and develop and agree to a specification of customer requirements. Conduct financial needs analysis, client portfolio analysis and provide financial advice Sell Customer Propositions
• Identify the products or services that best meet the customers stated needs, use personal expertise to propose quantities and product configurations, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale Customer Onboarding
• Walk customers through the advanced/custom features of the product/service, connecting those features directly with customer pain points Performance Management
• Respond to personal objectives, take appropriate actions to ensure achievement of agreed objectives and use performance management systems to improve personal performance Customer Relationships Development
• Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships
• Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response Client Customer Management (External)
• Manage key client and customer relationships to maintain customer satisfaction, retention of clients and loyalty Client Document Management
• Create and ensure compliance with a companywide document management system Operational Compliance
• Develop knowledge and understanding of the organizations policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to t...Job Reference #: 202627
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Were looking for an Insurance Sales Team Leader to lead a dynamic sales force to success, while helping clients protect what matters most through our short-term insurance solutions.The Insurance Sales Manager is responsible for leading and managing a team of insurance sales agents to achieve sales targets and deliver exceptional customer service. This role involves developing sales strategies, providing coaching and support to sales agents, and overseeing day-to-day sales operations to drive revenue growth and maximize profitability. Roles & responsibilitiesManage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are met.Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency.Providing motivation, coaching and feedback to team members to enable them to improve their performance.Manage team and ensure customer satisfaction, Transaction/Call Monitoring, quality and ensuring that productivity targets are met.Motivate team members and control attrition.Complaint and escalation management.Provide coaching and feedback to team members to enable them to improve their performance.Assist new hires such that they are productive on the floor in the shortest possible time frame.Client Interaction, where required – Daily/Weekly/Monthly.Productivity Improvement and Employee engagementEnsure compliance with internal policies and procedures, external regulations, and information security standards.Management reporting and oversight.Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing team. Minimum RequirementsMatricAt least 2 years experience in a leadership role, in contact centre short term insurance sales.Must be technologically savvy.Certificate in supervisory management, ideal but not essential.Understanding of IR and HR policies.Ability to handle escalations and take ownership. Join us as a dynamic Insurance Team Leader and empower your team to achieve unparalleled success while making a positive impact on our clients lives.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MjQ0OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1789272&xid=1108_182448
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Job Advertisement: Demand Planning ManagerResponsibilities:Forecasting Excellence: Predict demand for specific products and/or services in terms of value and product mix for future periods, driving supply chain activities.Effective Communication: Timely and effectively communicate information to all stakeholders using appropriate channels.Cross-functional Collaboration: Collaborate with functional teams, including supply planners, supply chain management, operations, finance, quality assurance, and product development to gather relevant data and insights on demand.Influential Decision-Making: Drive cross-functional collaboration to influence demand on the supply chain, prioritizing demand for order fulfillment based on business objectives and customer segmentation.Sales and Operations Planning (S&OP): Act as the demand owner/representative in all NHLS sales and operations planning processes to facilitate demand-supply balancing analysis.Reporting and Analytics: Prepare reports and statistics related to demand planning and forecasting, managing forecast models, analyzing trends, and maintaining accurate data.Performance Measurement: Develop and measure key performance indicators to assess the effectiveness of demand planning and forecasting, driving continuous improvement.Strategic Support: Support business, marketing, inventory, finance, or production strategies and identify organizational/supply chain improvement opportunities to meet market needs.Risk Management: Review and assess risks related to supply and demand variability, identifying opportunities to manage and mitigate risks.Technology Integration: Develop, implement, and utilize tools and technology for managing and analyzing the supplier portfolio.Stakeholder Relations: Cultivate and maintain constructive working relationships with all stakeholders.Leadership and Development: Coach and mentor staff as required, providing leadership in day-to-day administrative tasks.Minimum Requirements & Key Competencies:Degree/Diploma in Supply Chain Management/Public Management/Logistics/Commerce, NQF LEVEL 6.8 years of Demand Planning experience, with at least 5 years in a Managerial or supervisory role.Knowledge of Supply Chain Management, PFMA, and treasury regulations.Familiarity with applicable policies and procedures, Economics, and Accounting.Proficient in relevant tools and technology.Knowledge of customer service principles, Forecasting, and Demand Principles.Analytical and critical thinking skills.Strong verbal and written communication skills.Problem-solving and numerical skills.Exceptional attention to detail.Advanced computer literacy.Effective presentation skills.Customer service relations expertise.If you are an experienced and strategic-thinking Demand Planning Manager, ready to lead and innovate in a dynamic environment, we invite you to apply. Join us in shaping the future of our supply chain and driving successful business outcomes.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MjQ0OV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1789273&xid=1108_182449
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One of our clients in the mining industry has a contract vacancy available for a Network Technician. The purpose of Global Information Management (IM) is to enable the delivery of business processes, communication, collaboration and knowledge management through the deployment, support and maintenance of enterprise network infrastructure.PLEASE DO NOT APPLY IF YOU DO NOT QUALIFY IN FULLFormal qualifications: CCNARole-specific knowledge: Knowledge of network design and infrastructureNetwork virtualizationFamiliar with a range of network types, like local area networks, wide area networks and software-defined wide area networks.Troubleshooting: identify problems, investigate them and activate quick soluitons to minimize downtime.Document systems analyses, testing, processes and other technical operations in writing. Safety Knowledge:Provides a consistent outstanding role model concerning safety practices with a understanding of the importance of safety.Cisco Switch Configuration, Cisco IOSTroubleshoot and Resolve Cisco Switch IssuesRajant Access Point ConfigurationTroubleshoot and Resolve Rajant Access Point IssuesUnderstand WiFi Mesh Technologies, WiFi 2.4Ghz / 5Ghz, Wii SecurityNetworking Knowledge (Fibre, Copper, Wifi) , Layer 2,Layer 2.5 Switching, Vlans, Redundency, TopologiesStock and Inventory ControlUnderstand IP v4 and SubnettingNetwork Management Software (Solarwinds, BCCommander)Knowledge of Excel, Word, PDF, OutlookKnowledge of Powershell ScriptingReportingOperating Systems (Win10, Win11, Win Server 2012)Knowledge of SSH, Telnet.Liason with VendorsUTP and Fibre Cabling KnowledgeMicrosoft Excel (Formulas)Microsft TeamsKnowledge of Putty, VPN, Nmap, DNS, DHCPMicrosoft Power Apps: Power Automate, PowerBIIBWave Networking SoftwareNetwork audits, surveysFull job spec available on request.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MjQ2MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1789289&xid=1108_182460
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This is a very dynamic and fast-track position. The position will be the key member of the product management team, which oversees the companys PV and Storage products and product strategies in Southern Africa regions. This position will also be the technical point of the contact person for commercial, industrial and utility-scale inverter/system products, and providing product/system trade-off study to support companys multi-generation product roadmap.Duties & Responsibilities:Responsible for establishing Residential and C&I system solutions of Southern Africa PV & Energy Storage businessTrack market demands from distributors, set up a channel between R&D and customersCollect changing market conditions on a regular basis, establish strategic measures to compete in the market and push R&D department to adjust technical programsSupport/Lead pre-marketing promotion of the new technical solutionsSupport sales team with PV & BESS system technical solutions and become a trusted technical advisor to the customers engineering staffAttend industry trade shows and marketing events to support the improvement and expansion of the companys brand recognitionSupport internal technical document control and managementLiaison and communicate with product team, providing customer feedback and any applications to meet local regulatory requirementsInterpret IEC, UL and other local regulatory requirements and provide input to the companys product line.Assist field service personnel in system level trouble shooting and provide engineering guidance as necessary.Requirements:Minimum 3 Years overall experiences in Engineering discipline roleMinimum 3 Years PV industry experiences are required , and prior working experiences in PV and/or Energy Storage system-related projects, issues and/or technologies are preferred.Minimum 3 Years PV industry experiences are required, and prior working experiences in PV and/or Energy Storage system-related projects, issues and/or technologies are preferredPower Electronics/Power System/Control System design/validation experience are desiredEPC project engineering, product conceptual design and system-level trade-off experiences are welcomedProven track record in touch technical problem-solving skills and an ability to lead/guide engineering initiativesExcellent communication skills both oral and written across functions and all level internally and externallySelf-starter, strong initiative and strong organization skillsEducation/Desired License and Certificates:Bachelors Degree in Engineering from accredited university/collegeSolar industry experience is preferredPV Energy Storage system-related experience is desiredCompetencies:Technical problem solving/analytical skillsSelf-starter, strong initiatives and an excellent communicatorSystem and product level mindsetOrganization, detailed-oriented nature and strong initiativeStrong technical support focus and a service oriented individual both with Sales team and customersBusiness Tr
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MjQ1OV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1789288&xid=1108_182459
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Are you a seasoned professional in the financial industry with a proven track record of leading and developing high-performing teams? Our prestigious client, a prominent player in the financial services sector, is seeking a dynamic individual to join them as the Head of Tied Distribution. You will be responsible for the Advisory distribution channel strategy across the Group for Tied distribution. Oversee strategies and ensure the implementation for significant growth in the business through building and implementing a digitally enabled Advisory model and digitally disrupting the market.Responsibilities:Leadership and Direction:Set and communicate the strategy for achieving the organisations mission, vision and values within a function, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organisations business goals. Oversee the implementation of the Advisory model operations across the Tied Distribution strategy and business plan; explain the relationship to the broader organisations mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.Digital Strategy/Transformational Projects Execution:Oversee the execution of digital road map for the Advisory model, establishing and managing business processes, programs, and projects, resource allocation, KPIs, and governance activities.Functional Strategy Formation & Implementation:Develop the strategy for the Tied Distribution function, anticipating mega-trends and complex challenges and opportunities. Ensure the strategy is successfully implemented and meets long-term business needs.Distribution:Lead development and successful implementation and monitoring of the digitally enabled Advisory processes, procedures and models for intermediated sales operations.Sales (Manager):Oversee the implementation of the Advisory Sales strategy. Sell complex, often customised products and services to significant customers and/or manage a significant sales department.Business Planning:Lead the development and ensure alignment of annual and longer-term business plans for the function, ensuring alignment with strategy; quantify business outcomes (i.e. revenues or other key performance indicators) and resource budgets (financial and headcount); and develop business cases for key strategic objectives, ensuring cross-functional integration.Stakeholder Engagement (Internal and External):Identify and manage stakeholders up to C-suite level, finding out their needs/ issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.Customer Relationship Management (CRM) Data:Ensure that the internal function and/or cross-functional, customer account team maintains high-quality customer information; monitor and review information qua
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MjQ5NV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1789311&xid=1108_182495
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Join an innovative Fintech company located in Bryanston, where youll play a pivotal role in the dynamic world of the Financial Markets! This team stands at the forefront of the financial sector, granting their clients an exceptional opportunity to engage with cutting-edge technology that drives global trading. Currently, they are seeking a talented Intermediate C# Software Developer with a passion for coding to join their team. As a member of this organization, you can anticipate a strong commitment to your professional growth, with ongoing training and access to the latest tools and resources. This presents an exciting opportunity to become part of a culture that fosters creative thinking, providing you with the autonomy to explore fresh concepts, and truly succeed as a Software Developer. If you possess the ability to tackle intricate technical challenges and a love discovering elegant solutions, APPLY NOW! Skills We Are Looking For: C#.NET CoreSQLRESTful APIFlutter (advantageous)Azure (advantageous) Do You Qualify? Degree in Computer Sciences or Engineering (essential no Diplomas will be considered)Strong Mathematics skills (School and University level) The Reference Number for this position is BRM56621 which is a Permanent Hybrid position based in Bryanston, Johannesburg offering a cost to company of up to R480k Per Annum
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NjA0Ml9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1787951&xid=1109_186042
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Financial Manager x 2 - Fairleads Benoni and polofields RNeg, Degree, 5 to 10 years full financial management experience, PAYE, VAT, Quickbooks, SAGE VIP Payroll, Export Documents, Pettycash, bank recons, fixed Assets Register, Skills returns, Amortisation schedules, Annual Financial preparation, Manufacturing or retail environment experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NTkxNF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1787861&xid=1109_185914
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Surgo (PTY) Ltd, a global award winner in the BPO industry, has partnered with an industry leading Retail Group in South Africa.
If you are a qualified Shop / Floor Assistant, experienced in Retail / FMCG, please apply here!
Job Purpose:
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Key Performance Areas (but not limited to):
• To efficiently execute all operational activities at the point of sale in a timely and efficient manner
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased
• To ensure the safe handling of cash at all times
• To make customers aware of promotions in order to positively affect sales and to ensure customer satisfaction
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards
• To support the Groups vision to be the customers first choice health and beauty retailer by living and driving the company values
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times Requirements:
• Grade 12
• 1 - 2 years experience in a customer facing role within a retail/FMCG store operations environment
• Understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Skills in customer service excellence
• SA ID / Valid Work Permit (if applicable)
• Well versed in English and any other official South African Language
• Clear criminal record
• Computer Literate Working hours:
• As per operational requirements Salary:
• Market related based on level of experience Position Location:
• Johannesburg, Gauteng Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202371 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za
Surgo (PTY) Ltd. reserves th...Job Reference #: 202371
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Nepali Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Nepali and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of e...Job Reference #: 202644
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Power Tool Sales RepResponsibility:Power Tool Sales Rep. Windhoek. R35 000 Basic + Fuel Allowance + Cell Phone + 3G + Excellent Commission. Must be a Namibian citizen. Strong sales experience in the power tool/technical arena. Proven track record with self motivated and proactive approach. Great working environment with excellent support. Able to bring on new clients and grow existing client base. Ambitious with ability to provide excellent service to clients. No ITC or Criminal Records. Own car and drivers license essential and not negotiable.
If you do not hear back from us within 2 weeks of applying - please assume that your application was unsuccessful.Salary: R35 000 Basic + Fuel + CommConsultant Name: Nicki Bigham
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Mornings Only Accountant - Work from HomeResponsibility:Mornings Only Accountant. Johannesburg. R15 000 CTC. Work from home.
Financial qualification essential. Dynamic and forward-thinking individual with a proven track record in bookkeeping and payroll. Demonstrates the ability to thrive independently while consistently meeting deadlines. Experience handling bookkeeping in a legal environment would be advantageous. Well-versed in preparing comprehensive financial reports, contributing to payroll processing, and facilitating tax filings. Attention to detail with experience working with Xero, Sage and Quick Books adv. No credit or criminal records.
Should you not receive a response within two weeks of submitting your application, kindly consider your application unsuccessful.Salary: R15000 CTCConsultant Name: Nicki Bigham
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Who we are: We are a leading integrated communications group in Africa.What we do: Create brand platforms that defy convention and compete with culture.What we are looking for: A Mid-level Art Director to deliver the worlds most advanced luxury automotive creative campaigns.What you will do:Conceptualise, develop and produce integrated marketing materials from TTL to digital assetsUnderstanding of how to develop an integrated and multi-channel campaign within the automotive industryStay informed of trends and competitor brands thus ensuring creative campaigns stay on the front line of exceptional campaignEnsure that digital designs align with and reinforce the overall brand identity and guidelinesCollaborate with Client Services and Planning in the development of client strategies, analysing results and identifying opportunitiesMaintain creative brand guidelinesWhat you must have:A relevant qualification in Graphic Design, Art, or equivalentA minimum of five years’ experience in Art Direction within an advertising agencyAutomotive or global client experienceProven ability to ideate for film, print, digital, out-of-home, experiential and socialAbility to thrive in a fast-paced, highly entrepreneurial environment with multiple different stakeholders and regulatory requirementsData-driven and obsessed with the measurable impact of a campaignExcellent presentation skills and ability to gracefully defend creative work to stakeholdersHave a professional, proactive and positive attitude that sets an example for othersAbility to take direction and a willingness to learn new thingsCollaborative attitude with the ability to work independently and lead as requiredExcellent verbal and written communication skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MjY1NF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1789667&xid=1108_182654
5h
1
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A global chemical and energy company is looking for an experienced Estimator to join them on a 12-month contract for a gas project, work from home opportunity. Work from home opportunity.Responsibilities:Identification of shortcomingsConduct QC on own and estimatesDrafting reliable cost estimates for capital projectsEscalation of deviationsBOM / Schedule of quantities Non-negotiables:Bachelors degree in Engineering / QSNo less than 6 years relevant experience Understanding of IQx toolExploration and Drilling delivery and cost estimation experience Analytical Data management skillsReport writing skillsProblem solverExcellent English communicationClear criminal recordMedically fitGreat track record, reference checks will be conducted upfront
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MjY2NV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1789636&xid=1108_182665
5h
1
As a Front End Developer, you will be responsible for developing new user-facing features using Angular and TypeScript, building reusable components and front-end libraries for future use, optimizing applications for maximum speed and scalability, and collaborating with UX/UI designers to translate designs and wireframes into high-quality code. Additionally, you will conduct unit tests and participate in code reviews to maintain high code quality, integrate front-end components with backend services developed in .NET Core and ASP.NET, and develop and maintain backend APIs using .NET Core. The successful candidate will have 5+ years of experience with Angular and TypeScript, strong knowledge of HTML5, CSS3, and JavaScript, deep knowledge of .NET Core and ASP.NET, and experience with RESTful services and APIs. They will also have a solid understanding of responsive and adaptive design, experience with state management libraries such as NgRx or similar, familiarity with Azure and Azure Pipelines for CI/CD, and proficiency in code versioning tools, such as Git.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MjY1MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1789716&xid=1108_182650
5h
1
One of our Public service diagnostic pathology clients are looking for an experienced individual to join them as a Demand Planning Manager. Responsibilities: Forecasting to drive supply chainStakeholder engagement and managementDrafting reportsRisk assessment Trend analysis Assess effectiveness of demand planning Non-negotiables:MatricRelevant diploma / degreeNO LESS than 8 years of demand planning experience, five years of that should be Supervisor / Manager role PFMA and Treasury regulations Economics and Accounting knowledgeKnowledge of demand principles AnalyticalCritical thinkerExcellent English communication - written and verbal Problem solverNumericalCustomer centric Great presentation skillsSystem orientatedGreat track record as reference checks will be conducted upfrontClear criminal record
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MjY2MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1789722&xid=1108_182660
5h
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