Client Services Consultant Intern

A well-established insurance company is seeking contact centre agents to complete a 12-month contact centre internship.

What will you do here?

We are seeking a methodical and client focused intern to gain experience as a Client Services Consultant. In this role you will sell funeral policies to prospective clients, assist clients with claims, policy amendments and queries. You will accept ownership for effectively managing all client requests, and complaints, as well as ensure that client satisfaction is core to all decision making. You will thus be the liaison between the company and our existing and potential clients. The duration of the internship is 12 months and the position will be based at our company’s head office located in Stellenbosch.

You are perfect for the role if:

You enjoy working autonomously in a dynamic and changing environment, and have an aptitude and passion for client service.

You are a confident, tech savvy, and relatable person.

If you have worked in a client facing role and have sales experience.

Key responsibilities of the role:

• Record and process policy applications, policy amendments, and related tasks on the relevant CRM system.
• Service clients by answering questions, providing information, and resolving service-related problems and queries.
• Build and maintain client relationships through ongoing interactions and support and by going the extra mile.
• Communicate, negotiate, and offer alternative solutions to clients to ensure client retention.
• Resolve product or service-related client queries by fully understanding the root cause of the client’s query or complaint.
• Act as the one-stop-shop for client queries of any nature.
• Action all client requests in an efficient, professional, and timeous manner.
• Provide up to date product and services information to clients.
• Promote, upskill, and assist clients with the features and usage of the self-service platforms available.
• Market and sell our product and services to new clients.