Customer Service Representative Germiston

*Overview* Assist customers doing direct purchases from the company with “cash” sales. Taking face to face orders from the customer, and processing same, for immediate receipt by customer. Dealing and answering inquiries and questions, handle complaints, troubleshoot problems and provide relevant information. *Duties* * • Effectively implement price increases * Ensure profit margins are maintained * Effective interaction with logistics, finance, suppliers, etc. * Monitor stocks and inform product managers of potential stock shortages * Establish an understanding of systems and procedures as well as identifying improvements on these * Any Adhoc duties as might be required within the department * Logging onto the call centre when required * Managing the Direct group e-mail when required * Processing telephonic and e-mailed orders * Assisting with routine and cycle count stock takes * Customer satisfaction * Accept all orders and ensure that they are processed and receipted by customer on the day * Handling payments by customers. Payments made by form of EFT/credit card/ debit card) * Keep customers informed and updated on the status of their orders * Gain local market intelligence * Liaise with existing clients, daily as well as grow the client base. (Cold calling) * Communicate price changes to customers *Qualifications* * Matric * Computer literacy * Tertiary Qualification in Chemistry and/or Marketing will be advantageous * Computer Literacy and knowledge of AX or similar ERP System will be advantageous *Experience* * 2 to 5 years in Customer Service Center environment * Computer Literacy and knowledge of AX or similar ERP System * Previous internal sales experience will be advantageous *Qualifications* * Matric * Computer literacy * Tertiary Qualification in Chemistry and/or Marketing will be advantageous * Computer Literacy and knowledge of AX or similar ERP System will be advantageous *Experience* * 2 to 5 years in Customer Service Center environment * Computer Literacy and knowledge of AX or similar ERP System * Previous internal sales experience will be advantageous