TECHNICAL SUPPORT TECHNICIAN

Position: Technical Support Technician

Department: Technical

Start date:

Duties and responsibilities

• Receiving repairs, testing, repairing and reporting on all products being sold.
• Telephonic and direct after-sales support on all products being sold.
• Testing and evaluating all products when required.
• Following and abiding to all internal departmental procedures.
• Correct completion of all paperwork required.
• Training of staff and customers on all products being sold.
• Reporting on all aspects to Product managers and HOD

Minimum requirements

• Matric certificate
• 5 years minimum experience in the security or electronics industry
• Computer skills (Outlook, Excel and Word)
• Own Transport with a valid driver’s license essential.
• Networking skills would be an advantage.
• Tertiary Electrical or Electronic qualification would be an advantage
• Experience with CCTV and Paradox Security Equipment will be an advantage.

Skills required

• High aptitude level
• Meticulous with strong attention to detail and accuracy
• Strong numerical skills
• Methodical
• Customer-centric
• Good interpersonal skills
• Responsive
• High level of confidentiality and professionalism
• Good time management skills
• Strong communication and telephonic skills (verbal and written)
• Ability to cope with pressure and deadlines in a fast-paced environment
• Ability to work independently as well as in a team

Please submit CV to samantha.freemantle@spectrumcom.co.za

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