Customer Care Support Agent

Job Description:

We are seeking a passionate and customer-oriented Customer Care Support Agent to join our team in Gauteng, South Africa. As a Customer Care Support Agent, you will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

• Responding to customer inquiries via phone, email, and live chat.
• Resolving customer complaints and issues in a timely manner.
• Providing product and service information to customers.
• Processing orders, returns, and exchanges.
• Documenting customer interactions and feedback.

Qualifications:

• Matric Certificate or Higher.
• Previous customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multi-task and prioritize in a fast-paced environment.
• Strong problem-solving abilities.