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Life Operations Learnership
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General Details
Location:
Advertised By:Agency
Company Name:Dalitso Holdings
Job Type:Contract
Description
Qualifications and Experience required
- People living with disabilities are encouraged to apply.
- National Senior Certificate
- Process Engineering Diploma.
- Lean Six Sigma certificate.
- Must be unemployed.
- Must be a South African citizen
Knowledge, Skills, and Competencies required
- Applied Learning
- Building Customer Loyalty
- Contributing to Team Success
- Managing Work (Includes Time Management)
- Initiating Action
- Stress Tolerance
- Willing to learn
- Project-wide perspective
- Team player
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDkyNTQ1ODg4P3NvdXJjZT1ndW10cmVl&jid=1370721&xid=3092545888
Id Subtitle 1152771397
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Dalitso Holdings
Selling for 2+ years
Total Ads82
Active Ads82
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Purpose
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Render client services: updating client personal details, inform clients and update changes to their policy, handle all complaints and enquiries.Administrate Claims: Verify claim documents as per standard procedure, submit all claims received to head office, keep claims register up to date.Advise clients of cancelationsOffice Administration: Manage mail and fax, prepare statistical reports.
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Are you a talented and experienced Business Intelligence (BI) Reporting Manager in the dynamic field of short-term insurance? We have an exciting opportunity waiting for you. A leading player in the fast-paced world of short-term insurance, with a focus on innovation, customer satisfaction, and risk management, and are dedicated to providing their clients with the best insurance solutions tailored to their needs. As a BI Reporting Manager, you will be an integral part of their success, driving data-driven decision-making and empowering their teams to excel.
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You must have at least 7 years of Short Term Insurance Claims & Underwriting Experience in Commercial Lines
Matriculation certificateRE5NQF 4CPD Points up to dateInsurance qualification (preferred) – 120 credits higher certificate or equivalentTeam PlayerSelf-driven and able to start working independently in the near future with the company policy framework
Duties:
Understand a client’s needs from the scenario givenUnderstand when more information is required in order to process the claimAddress all claims within the agreed turnaround times as per the procedure manual/service agreementsWork with the Broker/Account Executive to understand progress on the claim and any issues/delaysEnsure that audit requirements as per insurer binders and/or intermediary arrangements are met before approving the claim paymentMeet with the Broker/Account Executive on a regular basis to discuss claims on the portfolioRegister the claim on the system and ensure all documents are saved correctlyEnsure documents are always in order and system/estimates input is updated and correctAdvise underwriters when there are amendments to be made on a policyEnsure compliance to all processes, policies and procedures and identify areas for improvementTake responsibility for managing own time and delivery
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KEY RESPONSIBILITIES
Policies and Procedures
• Ensure adherence to collection policies and procedures.
Collections and Targets
• Monitor and manage a debtor’s portfolio of no more than 480 accounts.
• Achieve and maintain collections and targets set per company protocol.
• Actively collect payment according to payment terms
• Performs reconciliations of allocated accounts daily.
Overdue Accounts
• Attend weekly meetings with the credit supervisor to review all defaulting accounts.
• Ensure the correct escalation process is followed for the Reminder Letters.
• Feedback on the top 20 overdue accounts must be prepared and discussed weekly.
Hand Overs and Bad Debts
• Follow the correct protocol before blacklisting a client, and then proceed to blacklist clients.
• Inform the credit supervisor of any liquidations, absconded clients and business rescue’s immediately.
Credit Notes, Invoices and Adjustments
• Check that all credit notes and adjustments are raised correctly.
• Investigate all reasons for credit notes to ensure that they are valid.
• Submit all credit notes requisitions to the regional credit supervisor.
• Raise all rate queries and stop billing on closures with the billing department.
Month-end Activities
• Ensure that all re-allocations of unallocated deposits are completed.
• Ensure that all journals’ requisitions are raised by 12h00 on the 4th working day of the new month.
Cash / Suspense Accounts
• Ensure the bank statements deposits are captured and allocated daily.
• Ensure that all suspense accounts are reconciled and cleared monthly.
• Obtain all remittance advices for all deposits received on allotted debtor’s accounts.
Financial & Reporting
• Prepare commentary on top twenty clients each month for the region
Auditors
• Assist auditors as and when required.
Meetings
• Regular one on one book reviews with the credit supervisor
• Attend monthly and weekly meetings where required.
• Regularly attend customer meetings.
Customer Care & Queries
• Promote a high level of focus on customer care with relevance to all customer complaints and queries.
• Maintains accurate and complete client information on the system
• Ensure that such queries and complaints are dealt with efficiently, accurately, and promptly.
• Ensure a 48-hour turn-around-time on all customer queries.
Inter-departmental Relations
• Ensure that inter-departmental relationships between Accounts Receivable and other areas are maintained at high levels.
• Ensure a balance is maintained between sales and credit objectives.
Projects
• To get involved in any additional projects as and when required.
SUPERVISORY RESPONSIBILITIES
None
QUALIFICATIONS and EXPERIENCE: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
? Degree or Diploma within the accounting field
...
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Assist the Chairman and Managing Director in the on-going performance evaluation of the subsidiaries on a financial, operational, and strategic basisIdentify value and efficiency opportunities in the subsidiaries continuouslyMonitor the performance of the Operating Entities’ finance teams to ensure timeous and reliable reportingMonitor adherence to the internal controls’ frameworkEvaluate potential acquisitions and pursue them successfully to completionPrepare and monitor the income tax and submissions across the Operating Group’s subsidiariesManage the Operating Group audit and reporting and relationship with the statutory auditorsResponsible for the Operating Group’s consolidated resultsManage the Operating Group’s banking and financial requirements and consult with the Corporate Office who holds the relationship with the financial institutionsMonitor the day-to-day financial operations within the Operating GroupFunction as the key contact point for the Operating Group with the Corporate OfficeSeek out methods for minimising financial risk to the companyProvide insight and assistance to senior executives to aid long-term and short-term decision makingReview financial data and prepare monthly and annual reports, presenting to stakeholdersEstablish and maintain financial policies and procedures for the companies in the Operating Group
Minimum Skills/Requirements:
CA (SA)Integrity and TrustworthinessAn analytical mind and approach, experience in financial structuringAt least 5 years’ experience as a financial manager/ executive with appropriate qualificationProven strategic planning experience at management levelProficient in Microsoft Excel and PowerPointDemonstrated creative and critical thinking skillsAble to work on multiple projects simultaneouslyThe company is on an expansion phase and is therefore looking for an energetic, dynamic, initiative-taking and initiative-taker with aspirations to grow long-term with the Group and add significant value.Effective communication, presentation, and people skills.
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