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Store Assistant

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6 months ago2234 views

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General Details

Location:

Higgovale, Cape Town

Advertised By:Agency

Company Name:Isilumko Staffing.

Job Type:Full-Time

Description

Store Assistant Urgently needed in Tokai

-Must have matric

-Must be a team player

-Must apply with an updated cv

-Must be available immediately

https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjMzODM1NDAwP3NvdXJjZT1ndW10cmVl&jid=1746579&xid=1233835400

Id Subtitle 1245504434

Isilumko Staffing.

Selling for 3+ years

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One of Africa’s largest supermarket retailer has a great opportunity for a Team Leader for their Customer Service Centre. Purpose of the Job You will be responsible for providing front line direction to the Customer Service Centre Agents and assist the Contact Centre Manager in handling the day-to-day operations of the team. You will also be accountable for leading the team to success through coaching, developing and inspiring them in all areas required to meet the companys standards. Job Objectives People Management - Provide front line direction to Customer Service Centre Agents ensuring quality service is provided in each interaction - Facilitate effective communication between team and management to ensure the best possible responses and complaint handling procedures are achieved - Enforce operational guidelines and update all team documentation to ensure the team is aligned with the company’s customer care values and policies - Maximise productivity through effective staff scheduling and management of absenteeism - Ensure staff competence and provide support and regular feedback on performance - Manage personal improvement plans for agents Quality Management - Conduct spot checks on CRM system to ensure accurate and complete information - Monitor calls to improve quality, minimise errors and track employees performance - Conduct advanced troubleshooting and extensive research to resolve issues regarding products and customer inquiries - Provide communication and training to ensure Agents are fully informed of all new information related to products, procedures, customer needs and company related issues and changes or actions Internal Communication - Monitor and ensure service level, productivity and performance metrics are met for the team. Track and report progress to management on both positive and negative trends - Clearly communicate complex issues to senior management in order to gather information to assist in handling such matters efficiently and effectively and report back or alert on issues that needs to be brought to management’s attention - Liaise with internal operational and other stakeholders to gather information about issues raised with the Customer Service Centre for further discussion with management in order to facilitate swift resolution of customer complaints Customer Service - Serve as a point of escalation for calls requiring a higher degree of expertise or discretion to resolve customer issues and ensure timely resolution - Recognise and identify operational issues or gaps that may have a negative impact on the customer experience or operational efficiency - Identify opportunities to enable automated tools and applications for Custome... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTQ2ODE3MDcyP3NvdXJjZT1ndW10cmVl&jid=1184975&xid=4146817072

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Our client is looking to recruit a permanent Senior Master Data Analyst Developer to work within the IT department, the role will be based at their Head Offices in Cape Town and will report to the Application Portfolio Manager. The main purpose of this role would be to develop and maintain Master Data Management solutions using appropriate toolsets. You will need to translate functional requirements into design specifications according to the development standards as well as maintain the software systems and automation of the operations and interfaces between these systems. Purpose and Objectives Analyse and address complex issues and recommend appropriate solutions, including issues with respect to performance, scalability and manageability of system solutions and development effortsRequired to partake in the development of application code to satisfy the needs and requirements of the businessPlan and implement solutions for effective development of programs and solutions to meet specifications and deadlinesRequired to stay abreast of industry standardsPlan and execute unit testing, systems integration testing and archiving of test resultsAccountable for the development of system/functional documentation, operations manuals, systems processes, and technical designsAnalyse, resolve difficult/complex system issues, by working with the end-users, colleagues, and external providersWriting of technical specifications according to functional requirementsTranslate functional requirements into design specifications , according to the development standards in area of responsibilityRequired to form part of the standby rotation scheduleRequired to do production support of all applicable systems in area of responsibilityCarry out peer reviewsResponsible for developing quality code according to technical specification Requirements Job Related Knowledge Essential Strong knowledge of SQLKnowledge of the Software Development LifecycleMaster data management principles and practices Desirable Microsoft Office VisioUnderstanding Windows environments, networking and securityGood communication and interpersonal skillsGood documentation skills Job Experience Essential 5 - 7 years of developer experienceWorking in an application development / master data management teamExperience working with SQL Server databasesWeb Services experience (WCF)Solid knowledge of Master Data Management principlesXML and XSD schema design Desirable Experience working in a retail environmentExperience managing sensitive data and associated standa... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTc2Nzc4ODg3P3NvdXJjZT1ndW10cmVl&jid=1583543&xid=1976778887

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