Debt Review PM (portfolio manager)

We are industry leaders in the Debt Review space, and one of the top 5 large national debt review companies in SA, as voted by our industry peers and consumers, for the past 7 consecutive years. Our mission is to assist cash-strapped South African consumers achieve financial freedom. We are looking for an energetic and customer centric Consumer Portfolio Manager, with demonstrated collections skills to join our vibrant money collecting team. The criteria for the role includes: - Good communication skills and engaging telephonic manner. - Minimum 2 years experience in a debt review aftercare environment is essential - Fluent in English plus any other official language/s - Excellent work ethic The outputs of the role include: * Meet and exceed rand value/percentage collection targets as well as customer retention targets on your book of assigned debt review consumers consistently. * Retention of customers through active listening, empathy, and assuming ownership of client issues from first contact through to resolution. * Minimize cancellations by providing ongoing support and resolution of all queries, addressing customer dissatisfaction with any process related issues. * Follow up on failed and disputed transactions within the prescribed timeframe, to ensure the customers’ payments are collected successfully * Update and reconcile allocated book with payments received from consumers. * Keeping customers updated and communicating any portfolio changes to them immediately. * Ongoing communication and follow-ups with all relevant internal departments regarding your portfolio of consumers * Liaison between the consumers and their credit providers, as well as in-house customer care departments to ensure all customer related queries are resolved timeously On offer is a market related negotiable basic salary and an excellent commission structure of up to R 3000 per month. We also offer a high performance weekly bonus of up to R3000 per week. OTE R 9 500 per month EXCLUDING the weekly performance bonus. Submit a detailed CV, minimum salary expectation and availability to start, to: pda5@dcexperts.co.za If you are not invited for interview within 2 weeks, please accept that your application was not successful.