Senior Technician

The IT Technician performs all aspects of IT Support, amongst others:

• Training and support of staff on IT Systems
• Mail server experience (Postfix, Sendmail, Exim, Antispam/Antivirus, DNSBL, SMTP protocol & general mail routing)
• Fortinet Firewall
• Mikrotik
• Wireless networking
• Experience with Kaseya helpdesk
• Configuring of IP cameras
• Ensure that the daily check/task list is completed and submitted to IT team leader
• Monitoring of connected devices and the connectivity between Branches
• Maintaining IT Documentation –Procedures
• Reporting faults to 3rd party suppliers and follow-up
• Undertake travel to sites to perform installations and maintenance as required
• Windows Server (2016,2019, and 2022) installations and configurations, including DHCP, DNS, and Active Directory.
• Hyper-V Host and Guest installation, configuration, maintenance, and migrations.
• Biometric Access Control

Qualifying experience:

• A minimum of 8 years of working experience as an IT support technician and directly supporting end-users, both face-to-face and remotely
• A minimum of 8 years of experience installing, maintaining, and supporting corporate network environments (LAN & WAN)
• Proficient in Hyper-V Virtualization Technology.
• Experience with Azure Cloud Platform.
• Scripting and Automation Skills.
• Knowledge of Acronis Data Backup and Recovery.
• MSSQL Database Administration Skills.
• N+ (CompTIA) A+ (CompTIA), MCSE/MCITP would be highly advantageous.
• Microsoft Windows (10,11).
• Microsoft Office 2016,2019,2021 and Office 365.
• Mikrotik knowledge.
• Knowledge of hardware-software configuration and installation.
• Strong troubleshooting and problem-solving skills.
• Own reliable transport.
• Previous experience of at least 8 years in a similar role.
• Windows Server 2016,2019 and 2022.
• Networking, Switches, and Router configuration

Qualifying attributes:

• Able to liaise professionally with customers, suppliers, and colleagues
• Strong interpersonal skills
• Hard working and self-motivated
• Ability to work independently as well as in a team
• Willing to work over-time when required to
• Good communication skills
• Excellent organizing skills with attention to detail
• Must be able to work quickly and well under pressure
• Willing to take on extra responsibilities

Advantageous experience:

• PLC machinery.
• VMWare Host and Guest installation, configuration & maintenance
• Factory Talk
• Auto Cad

Highly Advantageous experience:

• Experience in Cloud Automation (PowerAutomate, IFTTT, MAKE, Zapier)
• Experience as a Cloud Architect
• Experience in Cloud Storage Solutions
• Proven Track Record with SQL Database Administration & Performance Tuning.