A City Centre Four Star hotel is currently seeking experienced Front Office hotel staff

A City Centre Four Star hotel is currently seeking front office staff.

Hotel reception & Assistant Night Manager

We are seeking Experienced Front Office staff.

Main duties and responsibilities:

Adhere to check in and check out procedures

Regular updating of guest lists and forward to departments

Close liaison with Housekeeping on check-outs

Be familiar with the Hotel's Rates Policy and Front Office Procedures and Policies including emergency Procedures and Minimum Guest Service Standards

Ensure that all charges are correctly entered onto the guest's folio

Adhere to credit control procedures

Ensure that all dockets and correspondence pertaining to guest ledger accounts are attached to the guest folio before being sent to the Accounts Department

Ensure that float, cash and credit takings for shift are balanced and cashier reports are completed

Assisting guests when necessary

Ensure that wake-up calls are accurately recorded and executed correctly

Maintain a professional attitude when dealing with guests and staff members

Previous HOTEL NIGHT AUDIT & RECEPTION experience ESSENTIAL.

Understanding the GDS & GGS and other systems used in the travel industry.

Excellent organisational, communication and administrative skills are ESSENTIAL.

Own Transport essential.

Basic accounting knowledge.

Person of sober & honest habits.

Contactable references are required

. Prepared to take a Poly Graph & Drug test should the company require this.

The confidence to liaise with guests and colleagues alike.

Good communication skills to find out exactly what your guests require.

Personal charm on dealing with guests telephonically & face to face.

Attention to detail on your work. A CAN-DO attitude.

If you feel you have the right qualifications and requirements for the above-mentioned position, please forward your CV with contactable references & ID to Cindi via e-mail – gm@capetownlodge.co.za and quote the reference: RECEPTION OR ASSISTANT NIGHT MANAGER